{"id":36,"date":"2026-02-17T06:10:47","date_gmt":"2026-02-17T06:10:47","guid":{"rendered":"https:\/\/olfact.online\/?page_id=36"},"modified":"2026-02-17T06:10:47","modified_gmt":"2026-02-17T06:10:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/olfact.online\/?page_id=36","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At <strong>Olfact Fragrance<\/strong>, we take immense pride in the craftsmanship and personalization of our scents. Because our products are hygiene-sensitive and often customized to individual preferences, we maintain a strict policy regarding returns and refunds.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. No Returns or Exchanges<\/h3>\n\n\n\n<p>Due to the <strong>bespoke nature of our products<\/strong> and health and safety regulations surrounding personal care items, we <strong>do not offer returns or exchanges<\/strong> for &#8220;change of mind,&#8221; scent preference, or accidental orders. Once a fragrance has been shipped, it cannot be returned to our inventory.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Eligibility for Refunds<\/h3>\n\n\n\n<p>We only provide refunds or replacements in the event that your product arrives <strong>broken or physically damaged<\/strong> during transit.<\/p>\n\n\n\n<p>To qualify for a refund, you must meet the following <strong>mandatory<\/strong> requirements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Video Evidence:<\/strong> You must provide a continuous, unedited <strong>unboxing video<\/strong> starting from the moment the sealed parcel is opened, clearly showing the damage to the bottle or packaging.<\/li>\n\n\n\n<li><strong>Time Sensitivity:<\/strong> You must contact us within <strong>24 hours<\/strong> of the delivery timestamp. After this 24-hour window, we are unable to process any claims for damages.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. How to File a Claim<\/h3>\n\n\n\n<p>If your order arrives damaged, please follow these steps immediately:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Capture the Video:<\/strong> Ensure the damage and the shipping label are clearly visible in your unboxing video.<\/li>\n\n\n\n<li><strong>Contact Us:<\/strong> Reach out via both of the following channels:\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp:<\/strong> [+923194928601 and +923323900101]<\/li>\n\n\n\n<li><strong>Email:<\/strong> [olfactfragrance.official@gmail.com]<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Include Details:<\/strong> Provide your <strong>Order Number<\/strong>, a brief description of the damage, and attach the video file.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4. Processing Your Refund<\/h3>\n\n\n\n<p>Once your video evidence is verified by our team, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approved Claims:<\/strong> If approved, a refund will be processed to your original method of payment, or a replacement bottle will be shipped at no extra cost (subject to your preference).<\/li>\n\n\n\n<li><strong>Processing Time:<\/strong> Refunds typically appear in your account within 5\u201310 business days, depending on your bank&#8217;s policies.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Non-Refundable Situations<\/h3>\n\n\n\n<p>We cannot offer refunds if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The claim is made <strong>after 24 hours<\/strong> of delivery.<\/li>\n\n\n\n<li>No unboxing video is provided.<\/li>\n\n\n\n<li>The product has been used or the seal is broken (unless the bottle itself is shattered).<\/li>\n\n\n\n<li>The delivery address provided was incorrect.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>At Olfact Fragrance, we take immense pride in the craftsmanship and personalization of our scents. Because our products are hygiene-sensitive and often customized to individual preferences, we maintain a strict policy regarding returns and refunds. 1. No Returns or Exchanges Due to the bespoke nature of our products and health and safety regulations surrounding personal<span class=\"more-link theme-more-link\"><a href=\"https:\/\/olfact.online\/?page_id=36\">Continue Reading<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["entry","author-olfact","post-36","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/olfact.online\/index.php?rest_route=\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olfact.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olfact.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olfact.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olfact.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=36"}],"version-history":[{"count":1,"href":"https:\/\/olfact.online\/index.php?rest_route=\/wp\/v2\/pages\/36\/revisions"}],"predecessor-version":[{"id":98,"href":"https:\/\/olfact.online\/index.php?rest_route=\/wp\/v2\/pages\/36\/revisions\/98"}],"wp:attachment":[{"href":"https:\/\/olfact.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}